1. Introduction

Welcome to GopinathFresh. We supply high-quality, fresh and premium Flours (Wheat, Gram, Bajra, Rice, Millet, Maize, and more).
This page explains our shipping process and delivery timelines.

2. Shipping Coverage Area

We currently provide delivery within 20 km from our shop location only.
Please ensure that your delivery address is within our service radius before placing an order.

3. Order Processing

• All orders are verified and processed within 1–2 hours of placement.

• If an item is out of stock, our team will contact you immediately for alternatives or a revised delivery time.

4. Delivery Timeline

We aim to deliver fresh products quickly and safely. Estimated delivery times are:

• 0–5 km: Same-day delivery (usually within 4–6 hours) if the order is placed before 2 PM.

• 5–15 km: Same-day or within 6–12 hours, depending on order timing and availability.

• 15–20 km: Delivered within 24 hours.

Note: Delivery time may vary due to traffic, weather, or accessibility issues. If any delay occurs, we will notify you promptly.

5. Delivery Charges & Payment

• Delivery charges (if applicable) depend on distance and order value.

• Accepted payment methods: Cash on Delivery (COD), UPI, PhonePe, Paytm, Bank Transfer, or other methods available on the website.

6. Packaging & Quality

• All flours are packed in clean, secure, sealed packaging to maintain freshness.

• Bulk orders or special packaging requests can be arranged with prior notice.

7. Failed Delivery / Delays

Delivery may be delayed or returned if:

• The delivery address is incorrect

• The customer is unreachable

• There is no access to deliver the product

In such cases, our delivery team will contact you for assistance.

8. Returns, Exchange & Damage Claims

• If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with photos and details.

• After verification, we will arrange a replacement or refund as applicable.

9. Special or Bulk Orders

Large, customised, or bulk orders may require additional processing time.
Please contact us in advance for confirmed delivery schedules.

10. Contact Information

For any shipping or delivery-related queries, reach us at:
Phone: [8178450804]
Email:[contact@gopinathfresh.com]

Alternatively, use our website’s Contact Us page.

11. Updates to This Policy

This Shipping Policy may be updated from time to time. Any new changes will be posted on this page with the latest effective date.

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